Case study · Banking
Cutting branch incident response by 62% across 140 locations
- Sector
- Banking
- Service area
- Integrated Security
- Engagement
- 9 months
Challenge
Incident response varied wildly across the bank's 140 branches. Different guarding vendors, inconsistent CCTV coverage, no single command picture, and reporting that arrived too late to act on.
Approach
We consolidated guarding and electronic surveillance under one operation, deployed our control-room fabric across all branches, and introduced a 4-tier incident grading model with predefined response protocols.
Outcome
Within nine months, average response times fell 62% and the bank closed the last four quarters with zero major security incidents — while consolidating three external vendors into one accountable partner.
“We finally have one number to call and one team accountable. That alone changed how our regional managers do their jobs.”
- 140
- Branches on a unified control fabric
- 62%
- Faster average response time
- 0
- Major security incidents in last 4 quarters
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